Privacy Policy

Introduction

Neuralicity ("Neuralicity," "we," "our," or "us") provides a managed voice AI platform for professional services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our website and services.

Information We Collect

Information you provide

• Contact information such as name, email, phone, and company.
• Business information necessary to configure the service such as escalation numbers and hours.
• Content you submit in forms or support requests.
• Optional call transcripts and recordings if you enable them in your account.

Information collected automatically

• Log data such as IP address, browser type, pages visited, and timestamps.
• Device and usage information.

How We Use Information

We use information to:

• Provide, operate, and improve the services.
• Configure voice agents and process call events.
• Communicate with you about the service and respond to inquiries.
• Monitor performance, security, and abuse.
• Comply with legal obligations and enforce agreements.

Legal Bases for Processing

Where required by law, our legal bases include performance of a contract, legitimate interests such as service operation and security, consent where you enable optional features, and compliance with legal obligations.

Data Sharing and Disclosure

We may share information with:

• Service providers and subprocessors that support hosting, telephony, speech, analytics, and support.
• Professional advisors such as attorneys and accountants.
• Authorities when required by law.
• Business partners with your consent.

We do not sell personal information.

Transcripts and Recordings

Transcripts and recordings are off by default. If you enable them, they are processed to deliver service features such as summaries. The default retention period is 30 days unless otherwise agreed. Redaction of common personal identifiers is applied where technically feasible, but you remain responsible for collecting only necessary information and for any legal notices required in your jurisdiction.

International Transfers

If information is transferred internationally, we use appropriate safeguards such as Standard Contractual Clauses or other lawful mechanisms.

Security

We implement technical and organizational measures including encryption in transit, access controls, least privilege, and logging. No method of transmission or storage is fully secure.

Retention

We retain information for as long as needed to provide the services and for legitimate business or legal purposes. If transcripts or recordings are enabled, the default retention period is 30 days unless otherwise agreed.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your information and to object or restrict certain processing. You can opt out of marketing communications at any time. To exercise rights, contact us using the information below.

Changes to this Policy

We may update this Policy from time to time. Changes are effective when posted on our website with an updated date.

Contact Us

For privacy requests or questions, contact: privacy@neuralicity.com