Privacy Policy

Introduction

Neuralicity builds custom AI agents that run your operations. We capture how your best people work, then build agents that execute at scale. This policy explains how we handle your data when you use our services.

Your competitive advantage stays yours. Your workflows, processes, and business logic remain your intellectual property. We never share them across customers or use them to train other systems.

Information We Collect

Information You Provide

• Account Information: Name, email, phone number, company name, and billing details
• Workflow Configurations: Business processes, automation rules, and decision trees you create
• Integration Settings: API connections, calendar access, and system permissions you authorize
• Communication Content: Support requests, feedback, and correspondence with our team
• Optional Data: Call transcripts, recordings, and performance metrics (only if you enable them)

Information Collected Automatically

• Usage Data: How you interact with our platform and AI agents
• Performance Metrics: Automation success rates, processing times, and optimization data
• Technical Information: IP address, browser type, device information, and access logs
• Cookies: Session management and preference storage (see our Cookie Policy)

Workflow and Process Data

When you use our services, we process:

• Workflow patterns and business logic you configure
• Task sequences and automation parameters
• Performance metrics and success indicators
• Integration data from connected systems (with your permission)
• Training data to improve your specific AI agents (never shared across accounts)

Your Intellectual Property

Your workflows, processes, and business logic remain your intellectual property. The expertise we capture to build your agents stays yours.

We never:

• Share your workflows with other customers
• Use your processes to improve other clients' agents
• Train models across accounts
• Sell or license your automation patterns

You always:

• Retain full ownership of your business logic
• Can export your workflows anytime
• Control who accesses your agent configurations
• Get complete deletion within 30 days of account termination

AI Agent Data Processing

How do Neuralicity AI agents use my data?

Your agents learn exclusively from your workflows. They read context, make decisions, and execute actions within the parameters you define. Learning never crosses customer boundaries.

What your agents do:

• Train on your data only — No shared learning pools
• Stay within defined parameters — No autonomous decisions outside your rules
• Process in real-time — No permanent storage unless you enable logging
• Generate audit logs — 30-day retention by default, configurable

You control:

• Whether your agents log activity
• How long logs are retained
• When to reset or retrain your agents
• Which data your agents can access

How We Use Your Information

• Run your agents: Configure, deploy, and optimize your AI agents
• Support you: Answer questions, troubleshoot issues, improve performance
• Secure the platform: Monitor threats, prevent abuse, maintain infrastructure
• Keep you informed: Service updates, billing notices, security alerts
• Meet legal obligations: Compliance, tax requirements, regulatory mandates

Why We Process Your Data

We process data based on:

• Contract: Delivering the services you purchased
• Legitimate interests: Security, fraud prevention, service improvement
• Legal obligations: Compliance with applicable laws
• Your consent: Optional features you explicitly enable

Data Sharing and Disclosure

We never sell your data. Period.

We share information only with:

Service Providers

Infrastructure partners under strict contracts:

• Cloud hosting (AWS/Google Cloud) — Infrastructure only
• Communication services — Notifications and alerts
• Payment processors — Billing transactions
• Analytics — Aggregated, anonymized usage data

Legal Requirements

• Law enforcement — Only when legally required
• Professional advisors — Attorneys, auditors (under confidentiality)
• Business transfers — Merger or acquisition (you'll be notified)

Transcripts and Recordings

Call recordings and transcripts are off by default. You must explicitly enable them.

• 30-day auto-deletion unless you configure otherwise
• Automatic redaction available for common identifiers (SSN, credit cards, etc.)
• Export anytime before deletion
• Your legal responsibility to obtain consent from all parties where required by law

International Transfers

When data crosses borders, we protect it through:

• Standard Contractual Clauses (EU-approved data transfer agreements)
• Adequacy decisions (regions with equivalent privacy standards)
• Your explicit consent when required

Security Measures

Enterprise-grade security protects your data:

• Encryption: All data encrypted in transit (TLS 1.3+) and at rest (AES-256)
• Access Controls: Role-based permissions, MFA enforcement, principle of least privilege
• Monitoring: 24/7 security monitoring, threat detection, real-time alerts
• Auditing: Regular penetration testing, security assessments, compliance audits
• Incident Response: Documented procedures, immediate notification protocols

If something happens, you'll know immediately. We notify affected customers within 72 hours of discovering any security incident that impacts your data.

Data Retention

We keep your data only as long as necessary:

Request early deletion anytime, subject to legal and tax requirements.

Transparency & Control

You control your data:

• Export everything: Download workflows, configurations, and logs anytime
• Full visibility: See exactly what your agents process and decide
• Delete on demand: Remove specific data (subject to legal retention)
• Monthly reports: Summary of data processing activities
• Audit trails: Review agent decisions and performance metrics

Your Rights

Depending on where you're located, you can:

• Access — Get a copy of your data
• Correct — Fix inaccurate information
• Delete — Remove your data (subject to legal requirements)
• Port — Transfer your data to another service
• Object — Opt-out of certain processing
• Restrict — Limit how we use your information
• Withdraw consent — Turn off optional features anytime

To exercise any right: Email privacy@neuralicity.com

Marketing Communications

• Opt-out anytime — Unsubscribe link in every email
• Service updates required — Security alerts and billing notices continue while you're a customer
• Never shared — We don't sell or share your contact info for third-party marketing

Children's Privacy

Our services are B2B only. We don't knowingly collect data from anyone under 16. If we discover we have such data, we delete it immediately.

Changes to This Policy

Significant changes:

• You'll receive email or platform notification
• "Last Updated" date changes
• Continued use means acceptance

Minor changes (typos, clarifications) update the date only.

Contact Us

Privacy questions, data requests, or concerns:

• Privacy: privacy@neuralicity.com
• General support: hello@neuralicity.com
• Data Protection Officer: dpo@neuralicity.com (if required in your jurisdiction)

Region-Specific Rights

California (CCPA)

California residents have additional rights including right to know, delete, and opt-out of sales. We don't sell personal information.

European Union (GDPR)

EU residents have additional rights including data portability and the right to lodge complaints with supervisory authorities in your country.

All Other Jurisdictions

We respect privacy rights wherever you operate. Contact us to understand your specific rights under local law.

This privacy policy is effective as of the date listed above and supersedes all previous versions.